Our Return & Refund Policy

At [Brand Name], we want you to love every piece you order. If you're not completely satisfied with your purchase, we're here to help make it right.

Return Window

You may request a return within [30 days] of receiving your order. Returns requested after this period cannot be accepted.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Item must be unused and unworn
  • Must be in original condition with all tags attached
  • Must include original packaging
  • Proof of purchase is required

Important Return Conditions

Returns are accepted for defective, damaged, or incorrect items only.

We do not accept returns for change of mind, incorrect size selection, or items that have been worn or washed.

How to Start a Return

To initiate a return:

  1. Contact our support team at [support@yourbrand.com]
  2. Include your order number and reason for return
  3. Wait for return approval before sending items back

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [48 hours] of delivery with photos of the issue.

We will arrange a replacement or full refund at no cost to you.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method.

Refunds typically appear within 5-10 business days depending on your bank or payment provider.

Processing Time

Returns are typically inspected and processed within [3-5 business days] of arrival at our facility.

You will receive an email confirmation once your refund has been issued.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, or altered
  • Items returned without prior authorization
  • Custom or personalized items
  • Final sale or clearance items

Returns Address

Returns are handled via our support team. Please contact us at [support@yourbrand.com] before sending any item back.

A return address will be provided once your return is approved.

30-Day Return Guarantee

Returns are accepted within 30 days for defective, damaged, or incorrect items only. Terms apply.